Customer Service
Please read the following points before shopping with us. These policies are subject to change without notice and are the buyer’s responsibility to adhere to. By accessing, browsing and/or using this web site, you acknowledge that you have read, understand and agree to be bound by these terms and conditions, including our Return and Exchange Policy, and you agree to comply with all applicable laws and regulations.
ORDERING
RETURN INFORMATION POLICIES
Please note: Refunds are not allowed.
JessicaBara.com prides itself on offering the highest quality merchandise and fulfilling customer orders accurately. If you are not fully satisfied with your purchase simply return the unused item in its original condition with all the original packaging, including the original invoice, within 30 days of receipt. In exchange, we will provide you with an online store credit, minus shipping costs.
JessicaBara.com will not accept any item returned with obvious signs of wear or with any of the original tags removed.
Upon receipt of returned goods, Jessica Bara reserves the right to deny refund if the merchandise does not meet return policy requirements.
Merchandise received after 30 days will also not be given a store credit or be shipped back to you.
Should you notice a shipping error, you must notify customer service within 48 hours of receipt of the shipment. Shipping errors received after the 20 days of receipt will be subject to a 20% restocking fee. Shipping errors received after 30 days will not be accepted back.
RETURN INSTRUCTIONS
Please ship returns to:
JessicaBara
Returns Department
760 Ocean Drive, Suite 7
Miami Beach, Florida, 33139
Please be sure to include your order number and name on the outside of your return. The order can be found in the email confirmation of your order or by logging into your account.
CUSTOMIZED ORDERS & PRE-ORDERS
Special orders and pre-ordered merchandise will be shipped to you as soon as they are available. Please note that we offer ship date estimates for pre-ordered merchandise of 2-8 weeks.
If your order contains a mix of in-stock items and special or pre-ordered items, we will notify you if separate deliveries are available.
CANCELLATIONS
An order may only be cancelled within 24 hours after the order has been submitted.
Special orders CANNOT be cancelled under any circumstance after an order is placed and cannot be returned.
PAYMENT VERIFICATION METHODS
If your billing and shipping address do not match, we may require additional information to process your order. Orders requiring additional information may not only delay shipment, but we may sell out of the item prior to receiving the necessary information from you
If address verification is needed, we will email you with the request. An example of further identification may be a driver's license (please block out any confidential information, like a driver's license number). We also may request address verification though your credit/debit card issuer to confirm your identity and verify the validity of your purchase, thereby ultimately protecting your credit.
PROMOTIONAL CODES:
Promotional Codes cannot be applied to previous orders and sale items.Only one promotional code can be applied per order.
Excluded in promotions are: Commando and Sale Page Items
SHIPPING
SHIPPING METHODS & COSTS
Please note: All items are shipped as soon as possible but how soon they are shipped may vary from product to product. Please allow 14 days for your order to ship to you, even when requesting faster deliveries. To expedite deliveries please contact us at Info@jessicabara.com
We currently offer the following shipping methods:
- Standard Ground $15.00 (Free shipping on orders over $250) - Delivery occurs in 5 to 8 business days after processing.
- Next Day Air $120.00 - Delivery is guaranteed the next business day after processing. Note: Orders for in-stock items made after 12pm (EST) may not be shipped out the same day.
- Next Day 10:30 AM $150.00 - Deliveries guaranteed by 10:30 AM next day. (Email us to inquire)
- Next Day 8:30 AM $180.00 - Deliveries guaranteed by 8:30 AM next day. (Email us to inquire)
We offer International shipping- All International deliveries are $45 for Australia, Canada, and UK. All other countries are $120.
Please note:
We are not obligated to ship out orders on Fridays.
At this time we do not offer Saturday delivery.
STORE CREDIT
A customer will be issued an online credit within 8 to 10 business days of receipt of returned items. Store credits do NOT expire. The original shipping fee will be deducted from the store credit for any order and orders that originally shipped for free will be charged as well; $15.00 for U.S. orders.
You must still provide credit card information and we will only charge your credit card if there is an insufficient store credit at the time we process your transaction.
GIFT RETURNS
If you would like to return merchandise you received as a gift that was purchased on JessicaBara.com, you may exchange the merchandise for a different size or for a Jessica Bara store credit. If you do not have the packing slip, please a paper with your order number, name and phone number.
If you have any questions about your order, please contact Jessica Bara Customer Service directly by phone at 1-201-500-7271